We announce the adoption of a unified system to organize the contracting mechanism and dispute resolution with our various client categories, including students, traders, and establishments. This is based on an administrative decision issued on May 2, 2026, corresponding to 15 Dhul-Qi'dah 1447 AH, based on the administrative and legal powers granted to our CEO, and to ensure the rights of our affiliated trademarks and protect them from legal risks.
First, we define a clear mechanism for contract termination and cancellation: In the event that the authorized client wishes to terminate the contract unilaterally at any stage of project execution, or wishes to resolve the dispute amicably without resorting to the competent authorities or filing lawsuits, they are obliged to pay a non-refundable amicable settlement fee in any case, as compensation for administrative costs and lost opportunities, amounting to one thousand Saudi Riyals only. This fee is due once upon contract termination, or for each independent dispute case or each lawsuit that both parties agree to settle amicably, provided that both parties sign the amicable settlement record after payment.
Secondly, after paying the amicable settlement fees, both parties shall sign a settlement record in which they waive any subsequent legal or judicial claims before the competent authorities such as intellectual property, and the relationship shall end, and all terms that apply after its termination, such as technical support, shall be nullified. This shall be signed in any case of termination, whether ordinary termination or termination with the client being blacklisted.
Thirdly, we adopt a new model in our contracts titled "Receipt and Delivery Record" as the sole document to prove the execution and completion of the work and its delivery. This includes the client's acknowledgment of receiving their project in full and the integrity of all outputs and their compliance with the requirements. Our affiliated brand also acknowledges receiving all its financial and professional dues, in accordance with the contracts concluded between the two parties.
Fourthly, we adopt electronic means, email, and WhatsApp, as official means of notification. The client's refusal to sign the receipt record or the settlement record within three working days from the date of sending shall be considered as final implicit acceptance, thereby releasing our brand from any liability and establishing its financial and professional rights.
Fifth, regarding any amendments to the scope of work: Any modifications outside the agreed-upon scope of work in the main service provision contract are prohibited unless made through an official change request document, which is subject to clear regulations. The first three amendments are free according to the signed contract, and any additional features or changes to the core work require the signing of a paid change request document that specifies the additional cost and the new delivery timeline. This document shall be attached as an integral part of the main contract.
This decision shall take effect from the date of its issuance, and we will circulate it to all our departments, including sales, legal, project management, and technology, to ensure compliance when drafting new contracts or handling cancellation requests or any amendments to any ongoing project. The service provision agreement template will be amended to include all of the above.
We see this regulation as another step in our commitment to institutional discipline that we previously announced, as we transition from an interpretive contractual relationship to a clear framework that protects both our rights and the rights of our clients, reducing the scope for disputes from the signing of the contract until the delivery or completion of the work.
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