We announce the termination of the partnership contract between us and the Emirati company that we signed with some time ago, effective from April 15, 2026, corresponding to Shawwal 27, 1447, without any written notice.
This decision comes based on complaints from our clients, unreasonable delays and procrastination in pricing new engineering projects, delivering existing projects, and signing contracts, as well as the lack of clarity in the mechanism for calculating operational costs for projects, which has clearly eroded profit margins. We always prioritize our clients' interests and institutional quality standards, and we deal firmly with any contractual relationship that does not meet these standards.
The facts we observed during the partnership period can be summarized in four main points: We received repeated complaints from our clients regarding the company's handling of their requests, we recorded unjustified delays in pricing new engineering projects presented to us, we faced clear procrastination in delivering existing projects and in signing the contracts that were initially agreed upon, and we found the absence of any clear or documented mechanism for calculating operational costs for projects, which made estimating actual costs and comparing them difficult for us.
These combined facts have resulted in direct damages to us: a clear erosion of profit margins due to ambiguity in operational costs and the inability to price accurately, disruptions in our timely commitments to our clients due to delays in delivering ongoing projects, and a real risk to our corporate reputation in front of our clients from whom we received complaints directly, in addition to the extra administrative effort we bore to address these issues and attempt to control them before making a decision to terminate.
From all these facts, we conclude that the company's shortcomings were not a transient incident or a temporary malfunction, but rather reflected a lack of clear internal governance: the absence of a unified and transparent pricing methodology, weaknesses in scheduling management systems and adherence to them, the lack of a documented mechanism for calculating costs that can be referred to in case of disputes, and a noticeable laxity in following up on contractual obligations after they were signed. These combined indicators led us to a firm conviction that the continuation of this partnership would leave our damages and those of our clients open without a clear prospect for resolution.
One of the most notable incidents that confirms this shortcoming is the delivery of one of the projects on April 4, 2026, corresponding to the 16th of Shawwal, 1447 AH, in a manner that completely contradicts what was agreed upon with us and our client, with fundamental changes that were neither presented to us nor to our client, nor agreed upon in advance. We fully understand that adapting to the client's goal and solving their problem is acceptable and required in its natural context, but what occurred went beyond that to a final output that is unusable as a final project in any case, without the company consulting us to discuss this fundamental change before its implementation. This behavior harmed our relationship with a client we have worked hard to build, and their trust in us was directly affected due to this shortcoming from the other party, even though the responsibility for it does not fall on us.
The same situation occurred with a second project on April 16, 2026, corresponding to the 28th of Shawwal, 1447 AH, just one day after we officially terminated the partnership. This increased the complexity of the issue and confirmed that what happened was not an isolated exception but a recurring pattern in the company's performance. Although we could continue with our client in the programming and theoretical part that we directly handle, the client was clearly affected by this repetition. Therefore, we refunded the full amount paid to him to maintain our relationship with him and uphold the principle of transparency that we adhere to. The client then decided to continue with us independently and contract directly with us, away from the company, to fully implement his project, preferring to sacrifice the engineering part rather than continue dealing with the party that breached its commitments. This is what we consider the clearest evidence of the level of trust our clients have lost due to this shortcoming, and at the same time, the extent of their trust in us and our work, as well as our commitment to compensate for the impact they suffered, regardless of the cost to us.
The aforementioned facts collectively reveal a clear administrative and organizational deficiency on the part of the other party, which has extended to include weaknesses in operational planning, ambiguity in the financial calculation mechanism, and laxity in adhering to the agreed-upon timelines. These aspects touch upon the essence of institutional discipline that we uphold in all our contractual relationships. We affirm that the right to complain in such cases is not limited to our direct clients only, but extends to include all parties contracting with us and with the company under tri-party contracts, considering that any deficiency from one party affects the interests of all parties involved in the contractual relationship equally.
This partnership lasted for only two months and two weeks, from the signing of the contract on February 2, 2026, until its termination on April 15, 2026, a relatively short period during which the aforementioned problems were clearly revealed enough to make the decision to terminate without hesitation.
Thus, the partnership contract that we originally concluded on February 2, 2026, comes to an end, and with it, the contractual relationship between us and the company is completely terminated. The company is not entitled to any financial dues in any form as a result of this termination, and the financial settlement related to this termination was finalized on May 13, 2026, corresponding to the 26th of Dhul-Qi'dah, 1447 AH.
We affirm our commitment to protecting all our contractual rights, and we reserve the right to resort to the competent judicial authorities when necessary, provided that the Emirati company bears all judicial costs in that case, including attorney fees, filing fees, and any other costs without exception.
All the aforementioned facts are based on our official administrative decision and do not represent a final ruling from any competent judicial authority.
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- General contact email: Contant@imsg-sa.org
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